The word Karma is broadly used to explain why someone who did something awful eventually experiences payback when things backfire. But in yoga, Karma means action — or more specifically, the concept of cause and effect. Everything you do has consequences. Karma is meant to encourage you to think twice…

Data is a currency. Before May 2018, users — who provide or create this data in the first place — were secondary to this economy. The Data Protection Act gave the public recourse, but very little transparency, and there was little understanding of the value of the data they were giving away daily. GDPR has put power in the hands of the users, and many companies have yet to understand that they need to explain exactly what their users are getting, at what costs, and why they should trust them, before they hand over their valuable data.

Over the years, the push back on user experience in the design process has taken many forms. From practical reasons — no budget, no time — to more wacky ones like that stakeholder with a big ego — I’m sure we all know at least one — who cares more about their vision rather than users’ needs. Recently, it’s taken a more fancy-buzzword form: MVP. Here are a few thoughts about the definition of “viable product”, as well as some tips to help you make sure that users remain the real Most Valuable Players of your MVP.

The BBC is a large and complex organisation. We serve 308 million households worldwide and 64.1 million people in the UK alone. 65% of our audience uses our digital services and 35 million unique browsers access them every day. Creating value for these audiences means getting the right content and information to the right person at the right moment. Enabling personalised content discovery and recommendations relies on two main elements: clean, meaningful data and sensible, enjoyable user journeys.

Rethinking the User Experience of Data Protection — 18k tweets, 1.5k followers. This may not be much to compare to Katy Perry‘s stats, but it represents a 10 year career in the digital industry. …